ISP Issues Charter Columbia (Resolved)
  • Priority - Medium
  • Affecting Other - ISP Charter Columbia

  • Customer has reported very slow internet connection with Charter in the Columbia Area located in the Hatcher Lane Area.

    04-21-2020 13:37 - I cannot see any downtime reported. Will call other customers to see if this is isolated to one location. 

    04-21-2020 13:43 - This was an isolated issue. Will close report. 

  • Date - 04/21/2020 13:15 - 04/21/2020 13:44
  • Last Updated - 04/21/2020 13:45
Server Update (Resolved)
  • Priority - Low
  • Affecting Server - gold

  • We will be doing some change to the Gold Server which could last up to 24 hours.  Currently we are not sure how this will affect our uptime of all online support options and support. If you need any support during this time you will need to contact us at our support line. (1-866-490-0074)

    Thanks,

    Support Team

    08-14-2019 @ 1335 hours

    This has been completed

  • Date - 08/13/2019 18:30 - 08/14/2019 13:36
  • Last Updated - 08/14/2019 13:36
No Website and Email (Resolved)
  • Priority - Critical

  • This was reported by a user, we are looking into it. 

    08-14-2019 @ 1333 hours

    We found nothing so will be closing this issue. 

  • Date - 08/14/2019 09:28
  • Last Updated - 08/14/2019 13:33
VoIP (Resolved)
  • Priority - Critical
  • Affecting System - VoIP Fax

  • There is an outage on the VoIP fax system. This has been sent up to the engineers.  04-11-2019 1132 hours.

  • Date - 04/11/2019 11:30 - 06/14/2019 14:58
  • Last Updated - 04/11/2019 11:33
Charter Issues (Resolved)
  • Priority - Critical
  • Affecting Other - ISP

  • We have reports of network issues that seem to be affecting the Columbia Tennessee area. 04-03-2019 1016 hours.

     

     

    This ended up being a local issue with the customers hardware. 04-03-2019 1200 hours.

  • Date - 04/03/2019 10:15 - 04/11/2019 11:30
  • Last Updated - 04/11/2019 11:30
Charter ISP Down (Resolved)
  • Priority - Critical
  • Affecting Other - Charter Spectrum Columbia TN Area

  • This was reported by on of our customers. 

    We will update when we get more details. 

     

    We spoke with Charter, this is for sure an outage. 0805 hours

     

    The service has been restored. 0845 hours

     

  • Date - 02/19/2019 07:46 - 02/19/2019 20:53
  • Last Updated - 02/19/2019 20:52
Charter Spectrum Issues (Resolved)
  • Priority - Critical
  • Affecting Other - ISP Issues

  • We have received that there are several issues in the Columbia TN area related to Charter Spectrum internet. 

    This has been confirmed.

    This was resolved by the ISP.

  • Date - 09/10/2018 14:43 - 09/10/2018 16:43
  • Last Updated - 09/20/2018 09:44
Charter (Resolved)
  • Priority - Medium
  • Affecting Other - Charter ISP Columbia Area

  • We have had many reports from customers that the storms in the Columbia TN area have caused many issues with Charter Internet.


    Charter has went offline for all of Columbia. I will update as soon as possible. It appears they have not stabilized since the storm.

  • Date - 06/28/2018 14:43 - 07/06/2018 14:56
  • Last Updated - 06/30/2018 10:36
Web Hosting Billing Issues (Resolved)
  • Priority - High
  • Affecting System - CMS Billing System

  • We have noticed an issue with invoices for the month of March for hsoting customers. At this time it appears not to affect any other customer invoices.


    This has been resolved as we have founs and fixed the issue.

  • Date - 03/11/2018 22:14 - 03/11/2018 23:39
  • Last Updated - 03/11/2018 23:40
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